GENERAL TERMS AND CONDITIONS
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The definitions and interpretations of these terms and conditions are set out in clause 26.
2. Approval
2.1 You represent and warrant that:
(a) You are a natural person and at least 18 years of age.
(b) You have the right to enter into a legally binding contract with us.
(c) You are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any criminal offence relating to computer or internet use; and
(b) been previously refused products or access to the Website.
2.4 We reserve the right to deny you access to our website if we believe that such denial of access is necessary or appropriate.
2.5 By placing an order, you confirm that:
(a) you have read these terms and conditions carefully and in their entirety;
(b) that you are placing an order solely in accordance with these terms and conditions;
(c) that all order confirmations are based solely on these terms and conditions; and
(d) that you agree to be bound by these terms and conditions.
2.6 If you do not accept these Terms, you may not use the Website or purchase any Products.
2.7 You must expressly agree to these Terms in order to:
(a) submit information to or through our Website; or
(b) purchase a Product.
2.8 By visiting our website, purchasing products or agreeing to these terms and conditions:
(a) you also agree to our Privacy Policy ; and
(b) you accept and agree to comply with our Acceptable Use Policy (see Section 12 for more information).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not accept these terms and conditions, you must not place an order or contact us.
3. Personal use
You acknowledge that you are using the Website to purchase products for your own personal, non-commercial use and not as a representative or on behalf of anyone else.
4. Prices
4.1 Product prices on our website include delivery costs but exclude any taxes, duties or other government charges ("duty unpaid and untaxed") .
4.2 Any customs duties, taxes, duties or other government charges applicable to the importation of products to the delivery address are your responsibility and are not included in the product price.
All deliveries may in some cases entail additional costs that the customer must pay . These include, in addition to shipping costs, customs duties or import VAT since the goods are shipped from a country outside the EU (China).
It is recommended that you contact our customer service before placing an order to clarify whether customs duties apply to a specific product. We do not pay customs duties or import VAT, and these are the responsibility of the buyer.
Our goods are always shipped "duty unpaid and untaxed" . The buyer is the official importer and is responsible for paying customs duties and import taxes and complying with all import laws and regulations of the destination country.
As import regulations vary from country to country, you should check the customs and VAT regulations in your country before placing an order . The buyer is responsible for ensuring that the import is in accordance with all applicable laws and regulations upon receipt of the goods.
4.3 We make every effort to ensure that all details, descriptions and prices of the products on our website are accurate. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the opportunity to confirm your order at the correct price or cancel it.
If we are unable to contact you or if we do not receive a response from you, the order will be considered cancelled and you will receive a full refund.
If you choose to confirm your order, we will handle the delivery and charge or refund any price adjustments using the same payment method you used for the purchase.
4.4 We are not obliged to fulfill an order if the price on the website has been stated incorrectly (even if you have already received an order confirmation).
4.5 Prices may change, but this will not affect an order where an order confirmation has already been sent.
5. Order
5.1 All orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation. In the event of any delivery issues or stock shortages, we will inform you by email and refund the payment.
5.2 A contract only arises if we have sent an order confirmation and only for the products listed in this order confirmation. These terms and conditions form an integral part of the contract.
5.3 If your order contains more than one product, they may be delivered separately at different times.
5.4 We reserve the right to remove products from the website at any time and to edit or delete content.
5.5 We reserve the right to refuse or reject an order at any time , even after an order confirmation has been sent.
5.6 If we cancel an order after payment has been received (and even after we have sent an order confirmation), the payment will be refunded in full.
6. Payment
6.1 You may pay for the Products using any of the payment methods listed on our website.
6.2 You may also use a promotional voucher provided by us. Promotional vouchers can only be redeemed online at checkout.
6.3 We may use payment processors to process transactions between you and us.
6.4 We are not a regulated payment service and are not responsible for any payment errors caused by payment processors.
6.5 By placing an order, you confirm that:
(a) the payment method you use is your own.
(b) You are the rightful owner of any promotional voucher.
(c) You have sufficient funds or credit to pay for your order.
Here is the translation into Swedish:
6. Payment
6.6 We are not responsible for any unauthorised use of your credit, debit or prepaid cards by third parties, even if these cards have been reported stolen. We have the right to inform the relevant authorities (including credit reference agencies) of any fraudulent payments or other illegal activity.
6.7 You may not:
(a) chargeback or attempt to chargeback any payment you have made for Products; or
(b) reverse any payment you have made for Products.
6.8 You shall indemnify us fully from any chargebacks or cancellations of payments made by you and from any losses, costs, liabilities or expenses which we may incur as a result of such chargebacks or cancellations.
7. Delivery
7.1 We will attempt to deliver your order to the delivery address provided at the time of ordering.
7.2 We will provide an estimated delivery date at checkout of your order.
7.3 We may notify you if we are unable to meet the estimated delivery time, but we will not be liable for any losses, liabilities, costs, damages, fees or expenses incurred as a result of a delay in delivery, to the extent permitted by law.
7.4 We may be unable to deliver Products to certain locations. In such cases we will inform you and arrange for a cancellation and refund of the order or delivery to an alternative delivery address confirmed by you.
7.5 All risk in the product passes to you upon delivery to the delivery address, unless delivery is delayed due to your breach of your obligations under these terms and conditions. The risk passes at the time delivery would have taken place but for your breach of contract.
7.6 If you are unable to receive the delivery or collect your order, we may leave a notice with instructions for a new delivery or collection from the carrier.
7.7 If delivery is delayed due to your unreasonable refusal to accept it, or if you fail to collect your order from the carrier, we may charge you for any fees and other costs we may reasonably have incurred in returning the order to the sender. This is without prejudice to our other rights and remedies.
7.8 Goods are shipped within 2-5 days after confirmed payment. The normal delivery time is 5 to 8 working days , in some cases up to 4 weeks , unless otherwise stated in the product description.
7.9 Any customs duties, taxes, import duties or other government charges incurred upon importation of the Products to the delivery address are the responsibility of the Customer and are not included in the product price.
All deliveries may in some cases incur additional costs payable by the Customer, including customs duties or import VAT, as the Goods are being shipped from a non-EU country (China) .
Our goods are always shipped "duty unpaid and untaxed" . The buyer is the official importer and is responsible for the correct payment of customs duties and import VAT and must comply with all laws and regulations of the importing country.
As customs regulations vary from country to country, you should check your country's customs and VAT rates before placing an order . The buyer is responsible for ensuring that the import is in compliance with all laws and regulations upon receipt of the goods.
8. Cancellation or change of orders
8.1 Once an order has been placed on our website, you can cancel or change it by sending us an email.
8.2 If an order has already been packed, it cannot be cancelled or changed . Instead, the order must be returned as per clause 10 below. As our goods are shipped from Asia , transit times may be longer and we have no control over these times.
If the products are already on their way to you, cancellation is not possible . Please wait until you receive the goods and return them to us. Of course, you can still notify us of your cancellation in advance.
To ensure a quick return, we ask that you send us a shipping confirmation. An early refund is only possible after 16 weeks from the order date if the goods have not been received .
8.3 As we work with a fully automated system , orders are processed immediately after they have been submitted . Therefore, we unfortunately cannot stop the shipping process after the order has been shipped , which means that a refund before receipt of the goods is only possible within 24 hours of ordering.
9. Defective products
9.1 You acknowledge that the Products are standard products and not custom-made to meet your specific requirements.
9.2 All product descriptions, information and materials on the Website are provided "as is" without any express or implied warranties.
9.3 Product images may differ slightly from the actual product you receive.
9.4 If you receive a defective product, please send us an email and attach a photo of the defective product.
9.5 You can return the defective product according to clause 10 .
9.6 We will review the product as soon as we receive it. The processing time depends on your order.
9.7 We will notify you by email if we confirm that the product is defective.
9.8 Our sole obligation to you in respect of any defective product shall be (at our sole discretion):
(a) to replace the product and pay the shipping costs for delivery to your address, in which case you must return the defective product to us.
(b) to refund you an amount equal to the price of the product and the cost of return shipping. The refund will be made via the same payment method used for the purchase.
9.9 If we determine that the product is not defective, we may decide not to refund the purchase price. We may also require you to pay any reasonable service fees, which may be deducted from your original payment method.
We are not liable for any loss, liability, cost, damage or fee arising from this clause to the extent permitted by law.
10. Returns and Refunds
10.1 Our returns policy is part of these General Terms and Conditions.
10.2 If you are not completely satisfied with your order, you can send us an email and return the product to us. The cancellation period is 30 days from the date on which you (or a third party nominated by you) received the last product.
10.3 Return costs are paid by the customer .
10.4 The product must be in its original condition and properly packaged. It must not have been used and the labels or packaging must not have been tampered with.
10.5 You must ensure that the product is returned to us in the same condition as you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product.
Here is the exact translation to Swedish:
10. Returns and Refunds
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the product you are returning, we will send you an email acknowledging your return. A refund will be made immediately to the payment method used to place the order, after we have sent you a confirmation of your return being accepted.
10.8 The right of withdrawal is complete when we have physically received the goods.
10.9 As our goods are shipped from Asia, delivery times may be longer, which is beyond our control. If the goods are already on their way to you, a cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can also notify us of your cancellation in advance.
To ensure that the goods are returned to us as quickly as possible, we ask that you send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order , if the goods have not been received.
11. Coupons
11.1 You can use our promotional coupons or discounts when paying for products on the Website.
11.2 To use a coupon or discount, the coupon code or discount code must be entered on the checkout page when ordering.
11.3 Once the coupon code or discount code has been entered and applied, the discount will be deducted from the total amount at checkout.
11.4 You can only redeem or use one promotional coupon or discount per order.
11.5 The credit from a promotional voucher does not bear interest and has no cash value .
11.6 If the credit on a promotional voucher is insufficient to cover your order, you may pay the difference using another payment method available on the Website.
11.7 If you have used a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded . However, if you have paid part of the amount using a different payment method, that part may be refunded.
12. Permitted use
12.1 You may not ("Prohibited Actions"):
(a) use our website in any way or take any action that causes or may cause damage to the website, or impairs the performance, availability or access to the website;
(b) use our website in an unlawful, fraudulent or harmful manner, or in connection with any unlawful, fraudulent or harmful activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is related to) spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits or other malicious software;
(d) conduct any systematic or automated data collection (including scraping, data mining, data extraction or data harvesting) on or in connection with our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated method;
(f) violate the guidelines in our website's robots.txt file;
(g) use data collected by our website for any form of direct marketing (including email marketing, SMS marketing, telemarketing or direct mail);
(h) use data collected by our website to contact individuals, companies or other persons or entities;
(i) use or direct the Website to interact with any devices, unless you have been expressly authorized to do so;
(j) use the Website infrastructure, directly or indirectly, to initiate, disseminate, participate in, control or attempt to carry out hacking attacks or send network messages that are bandwidth-intensive, harmful or potentially dangerous to any device, whether owned by us or not;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or access the structure or source code of the Website (whether to create derivative works from the source code or for any other purpose), directly or indirectly;
(l) use or access the Website for the purpose of creating a similar or competing product or service, or to forward a comparative analysis or product comparison to a third party;
(m) sell, assign, sublicense, transfer, distribute or rent your access to the Website;
(o) make the Website available to any third party through a private computer network;
(p) edit or modify in any way any of the content or any physical or digital copy of materials printed or copied from our website;
(q) use the Website in any manner prohibited by any applicable law or regulation;
(r) make unauthorized requests or orders; or
(s) place speculative, false or fraudulent orders.
12.2 You agree that you will be liable to us for any damages, losses, liabilities, costs or expenses that we may suffer as a result of any prohibited action that you have committed or approved.
12.3 You agree to notify us as soon as possible if you become aware that any person is engaging in any Prohibited Activity. You will provide us with reasonable assistance in any investigation we conduct based on the information you provide.
12.4 You must ensure that any information you provide to us through our website or in connection with our website or the Products:
(a) is truthful, accurate, current and complete and not misleading;
(b) complies with all applicable laws and regulations;
(c) does not violate the privacy, data protection, confidentiality or intellectual property rights or other rights of any person; and
(d) is not offensive, libelous, pornographic, defamatory, unreliable, misleading, unlawful or otherwise inappropriate.
12.5 You shall promptly provide us with any documents or other information we request to verify your identity. You shall promptly update any information you provide to us so that it is complete and accurate at all times.
12.6 You must comply with all applicable laws relating to your use of the Website, and it is your sole responsibility to ensure that you comply with these, whether based on your country of residence, the location from which you access the Website or otherwise.
12.7 Please email us if you become aware of any material or activity on our website that does not comply with these Terms.
13. Links to the website
13.1 Links from our website to other websites and resources provided by third parties are for informational purposes only. Links from our website to other websites and resources should not be construed as a recommendation or endorsement by us of those linked websites, resources or the information you obtain from them.
13.2 You acknowledge and agree that we have no right or control over the content of other websites and resources linked to our website or mentioned on our website.
13.3 You may link to our website , provided that you do so in a fair and legal manner and do not damage our reputation or take unfair advantage of it.
13.4 You must not create a link in a way that suggests any form of association, authorization or approval on our part where none exists.
13.5 You must not create a link to our website on a website that you do not own.
13.6 You may not embed our website in frames on another website or link to any part of our website other than the homepage.
13.7 We reserve the right to withdraw permission to link to our website without notice.
13.8 The website to which you link must comply in all respects with the content standards set out in our Acceptable Use Policy (see paragraph 12 above).
13.9 Please contact us for prior approval if you wish to create a link to our website that does not comply with this clause 13.
Here is the exact translation to Swedish:
14. Intellectual property rights
14.1 The code, structure and organization of the website are protected by intellectual property rights.
14.2 We are the owner or licensee of all intellectual property rights in our website and the content and materials published on it. These works are protected by laws and international treaties throughout the world. All such rights are reserved.
14.3 You may only use the Website and all its content for your own personal, non-commercial use and in accordance with these Terms. The content on the Website includes content relating to the Products.
14.4 You undertake to inform us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they form part of material which you use (and reproduce accurately) in accordance with clause 13.
15. Data protection
15.1 Our Privacy Policy forms part of these terms and conditions on which you access and use our website.
15.2 We use cookies on our website. We also use cookies to track how our customers prefer to view our website. By accepting these terms, you also consent to our use of cookies for this purpose. For more information about cookies, please see our privacy policy .
15.3 If you provide us with your personal data, we will process that personal data in accordance with your instructions and take appropriate security measures to protect it from unauthorized and unlawful processing and accidental loss, destruction or damage.
15.4 Unless specific safeguards are appropriate or otherwise agreed in writing, information and documents generated in connection with the sale of Products may be shared between us. In particular, such information and documents may be available in electronic form to our employees, managers, consultants or agents.
16. Viruses
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs and platform to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or other harmful or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website through a denial of service (DoS) attack or a distributed denial of service (DDoS) attack.
16.6 If we believe that you have breached the provisions of this clause 16, your right to use our website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so if required to do so by applicable law.
17. Responsibility
17.1 Subject to clause 17.13, we are not liable, to the fullest extent permitted by law, and we do not accept responsibility for any losses suffered by you or others as a result of:
(a) Third Party or User Content;
(b) Our Content, in particular its accuracy, completeness or timeliness;
(c) The Products, including their quality, images, description or specifications, conformity to description and fitness for a particular purpose;
(d) Reliance on information set out in these Terms or on our Website, or on features provided on our Website;
(e) The inability to access the Website or any part of it, or if access is at any time unavailable, partially functional or contains errors; and
(f) Failure or delay in the performance of our obligations due to circumstances beyond our reasonable control , including telecommunications failures, power outages, acts of terrorism, fuel strikes, extreme weather, computer breakdowns, supplier delivery delays, labour disputes and staff shortages due to illness or injury.
17.2 We will not be liable to you (whether in contract, tort, negligence, tort or otherwise) for any loss of profits, business opportunities, goodwill, savings or any indirect, special or consequential loss or damage , even if such loss or damage was reasonably foreseeable.
17.3 Our liability under these terms is limited and shall not exceed the greater of either USD 1,000 or five times the price you paid for the Products that gave rise to the liability.
18. Damages
18.1 You undertake to indemnify us , upon request, from all claims, costs and losses that we may suffer as a result of:
(a) A material breach by you of these Terms;
(b) Fraud, negligence, wrongful conduct or neglect in performing your obligations under these Terms; and
(c) Your use of our Website.
18.2 We are entitled to claim compensation from you for all reasonable costs we incur in connection with a liability for damages, and all such costs shall be payable on demand.
19. Force majeure
19.1 If an event of force majeure lasts for more than one week , we may immediately terminate these terms by written notice without any liability, other than to refund any products you have already paid for but not received.
19.2 We reserve the right, at our sole discretion, to decide how to deal with a force majeure event in order to fulfil our obligations under these terms.
20. Changes
20.1 We may change these terms and conditions from time to time . We will notify you in advance if we make any material changes that may adversely affect you.
20.2 If you do not agree to the amended terms, you must stop using our website and stop purchasing our products.
20.3 If you have already accepted these terms and conditions, we will request your express consent to a change before you make your first purchase after the changes come into effect.
Here is the continuation of the translation into Swedish:
21. Violation of these terms and conditions
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms, we may:
(a) Send you one or more formal warnings;
(b) Temporarily block your access to our website;
(c) Stop processing an order;
(d) Refuse to accept any payment from you;
(e) Permanently ban you from accessing our website;
(f) Block access to our website from computers using your IP address;
(g) Contact your or all of your internet service providers and request that they block your access to our website; or
(h) Take legal action against you, whether for breach of contract or other legal action.
21.2 If we suspend, block or prohibit your access to our website or any part of it, you must not take any action to circumvent such suspension, blocking or prohibition.
22. Termination and suspension
22.1 You may stop using the Website at any time.
22.2 We may discontinue providing the Website at any time, with or without reason and with or without notice.
22.3 In addition to clause 22.2, we may temporarily suspend or terminate your access to the Website if your use of the Website may give rise to legal liability or disrupts other users' experience of the Website.
22.4 If we suspend or terminate your access to the Website, we will endeavour to give you advance notice. However, we may, at our sole discretion, suspend or terminate your access immediately without notice .
22.5 We do not guarantee that our website will always be available or that it will operate without interruption. We may temporarily or permanently suspend, withdraw or restrict the availability of all or part of our website for commercial or operational reasons. We will try to give you reasonable notice before taking such action.
22.6 In the event of termination, suspension, removal or modification of the website, you are not entitled to any compensation or other compensation.
23. Effect of termination
23.1 Termination of these Terms will immediately terminate our obligation to provide customer service to you.
23.2 Under no circumstances will you be entitled to any form of compensation from us for loss of rights, loss of goodwill or any other damage caused by the termination of these Terms.
23.3 Termination of these Terms will not affect any rights that have already accrued, and will not affect any terms that expressly apply or are to come into effect after termination. Clause 17 (Liability) and Clause 18 (Damages) will continue to apply even after termination of these Terms.
24. General provisions
24.1 You may not assign any of your rights under these Terms to a third party.
24.2 The rights, powers and remedies set out in these Terms are (unless expressly stated otherwise) cumulative and do not exclude any other rights, powers or remedies provided by law.
24.3 We have the right to outsource the operation of the website to a third party.
24.4 If any provision of these Terms is held to be invalid or unenforceable under applicable law, that provision shall be valid and enforceable to the maximum extent permitted by law. Such invalidity or unenforceability shall not affect the validity of the remaining provisions.
24.5 Our failure to exercise a right or remedy immediately does not waive the right to do so later. Our failure to take action in response to a particular breach does not waive the right to take action in response to a future breach.
24.6 These terms and conditions are for our and your benefit and are not intended to benefit or be enforceable by any third party .
26. Definitions and interpretation
26.1 In these terms and conditions:
- "Order" : the order you place through our website to purchase one or more Products from us.
- "Order Confirmation" : the email we send to you to confirm your order in accordance with clause 5.2.
- "Payment Agent" : third party that processes payments on our behalf.
- "Product" : a product offered on our website.
- "Website" : our e-commerce platform where the Products are offered.
- "Site Infrastructure" : all of our systems (including code) that enable and operate the Site.
26.2 References to “clauses” are to the clauses of these terms and conditions.
26.3 The headings in these Terms are for convenience only and do not affect the interpretation of the contents.
26.4 Words in the singular include the plural and vice versa. Words expressing gender include all genders, and references to "persons" include individuals, companies, organizations and associations.
26.5 If you have any questions or concerns about these Terms, the Website or the Products, please contact us by email.
GOVERNING LAW:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of NL.